Benchmarking its business systems and management processes and employing world-class and certified manpower has become a priority for the rapidly advancing Egyptian BPO industry. The Egyptian government has taken several initiatives to enable domestic BPO companies become internationally competitive. Many Egyptian outsourcing and BPO companies have begun improving their management structures and systems and are giving a great attention to employing quality manpower.

One of Egypt’s leading healthcare BPO’s, the Cairo-headquartered AITS (Allied Information Technology Services) has taken three steps that are expected to have far-reaching impacts on the Egyptian BPO industry. It is in the process of getting the prestigious BSDQ14 and BTMQ10 certifications by the BPO Certifications Institute, Inc., the Texas-based BPO competence credentialing giant. “With these BCI Certifications in our company, we not only expect an impressive improvement in our productivity and quality, we also hope to inspire and encourage our international clients to outsource more business to us” says Dr. Mohammed Reda, the Chairman of AITS.

In addition, talks between BCI and Allied Soft (AITS Group’s Flagship Company) are on to find out the possibilities of making available BSDQ Service Delivery Standards and the BTMQ Talent Management Quality Standards to the Egyptian African BPO Industry. This will pave the way for hundreds of Egyptian BPO services organizations to benchmark their service delivery and Talent management processes to global standards for the first time. “BCI is extremely serious about contributing to the development of the business capabilities of BPO companies in the entire African Region, and we feel our Enterprise Standards and Human Competence Standards will help the African BPO industry catch-up with the most advanced BPO industries of Asia and Eastern Europe”, says Mr. Rajiv Gupta, the President & Business Head of BCI, who is in Egypt these days.

In addition to these Enterprise-level Certifications, BCI is also contemplating offering its 3 BPO Professional Certifications to Egyptian and African aspiring BPO Professionals. Though still in the initial stages, both, BCI and Allied Soft are considering creating a collaboration platform in which, Allied Soft would establish world-class BPO training facilities under license from BCI and BCI would provide its Certification services. Remarkably, BCI Certification programs are available in more than 240 cities across the world in countries like India, China, Philippines, Bangladesh, Mauritius, UAE, Madagascar and Kenya.