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Services Group
 

Allied Soft has 4 main service groups:
  1. Sales and Support Group SSG
 
This group handles sales of services and products of different services providers in the Middle East and Africa. The SSG participate in partnership with its client in developing marketing and sales program. The designed program is implemented by highly professional team who approach different level from government to small and medium clients.
The sales team is in full integration with Support team who usually establish first and second level support. The support includes but not limited to technical, professional and logistic support to 3 party clients
 
 
Services include:

1. Sales of third party service and products in regional markets
2. Business development and introduction capacity
3. Marketing campaigns
4. Comprehensive media and logistic campaign
5. Support center to help and assist end-users
6. 24x7 support and on line support

If needed any localization it turns to the LIG
 
 
Sample of client base:
 
 :: Volvo IT
 :: IBM
 :: Microsoft
 :: Oracle
 :: Thomson
 :: New media
 :: IT solutions
 :: Srishti
  
   
2. Localization and implementation group:
 
This group support clients from software tailoring, restructure, process re-engineering and language logistic adjustments. The LIG has training and on site consultants to help and assist in ensuring successful implementation
 
 
Services include:

1. Systems redesign
2. Coding capacity
3. Localization
4. Tailored software implementation
5. Training on products and services
6. 24 x7 support
 
 
Sample of client base:
 
 :: Government of Egypt
 :: Government of Saudi Arabia
 :: Some African Governments
 :: UNDP
 :: World Bank
 :: USAID
 :: European Commission in Egypt
 :: Social Fund for Development –Egypt
  
   
3. Data Processing group:
  This group manages all kind of data capturing, entry and processing. This include different methodologies of data capturing: i.e. voice, non voice, . The processing include data entry, verification and publish if needed or storage.


Service include:

1. Dictation, voice or non voice ,images scanning
2. Develop and support data entry systems
3. Data entry of different types of data collected
4. Data entry


Sample of client base:

 :: Egyptian Government
 :: IBM
 :: Hospitals and health care service providers
 :: Publishing and printing agencies
 :: Financial institutions
 :: Banks		  
     
4. Design business process re-engineering group:
  This group conducts business analysis with the clients top and middle management. The analysis report reflects areas that can reduce operating expenses, and/or improve profit, and/or improve efficiency. The DBPRG role is to take responsibility and complete outsourcing of the activity to generate results and measure profits and results. Their fees is subject to success and measurable results
 

 Service include:

1. Business process re-engineering
2. Activities mapping
3. Action plan for performance improvements
4. BPO and KPO services


Sample of client base:

 :: European organizations
 :: Asian organizations
 :: Arab Government
 :: Multi- national companies
 :: Hospitals and health care service providers
 :: Publishing and printing agencies
 :: Financial institutions
 :: Banks

  
     
 
 
BCI’s Global BPO Standards Now in Egypt
 
Allied Soft to be the first awarded BPO Company in Africa and the Middle East
 

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